At Sáint Activewear, we want you to love every piece you order. If your purchase isn't quite right, we offer returns in accordance with the terms outlined below.
This Returns & Refund Policy applies specifically to purchases made by customers in the United States.
1. OUR RETURN POLICY
We accept eligible returns within 30 days of delivery.
To qualify for a return, the item must be:
- Unworn and unused
- Unwashed
- In original condition
- Free from makeup, deodorant, perfume, stains, or other marks
- Free from damage or alterations
- Have all original tags attached
- Returned in its original packaging where reasonably possible
We reserve the right to refuse a return if an item does not meet these requirements.
2. STORE CREDIT ONLY
For eligible change-of-mind returns, Saint Activewear provides store credit only.
Once your return has been received and approved, you will receive store credit equal to the eligible value of the returned item.
Store credit can be used toward a future purchase through the Saint Activewear website.
Store credit is:
- Non-transferable
- Not redeemable for cash
- Not refundable
- Not exchangeable for cash
- Valid for future purchases on our Website
Store credit does not expire unless otherwise stated at the time it is issued.
3. RETURN WINDOW
You must request your return within 30 days of the date your order was delivered.
Returns requested after the 30-day period may not be accepted.
The return period begins from the date the carrier confirms delivery of your order.
4. HOW TO START A RETURN
To request a return, please contact us at:
customercare@sáint.com
Please include:
Order number:
Full name:
Email address:
Item(s) you wish to return:
Reason for return:
Our team will review your request and provide the appropriate return instructions.
Please do not send your return to an address unless it has been provided or confirmed by Sáint Activewear.
5. RETURN SHIPPING
Customers are responsible for the cost of return shipping for standard change-of-mind returns.
We recommend using a tracked shipping service and keeping your proof of postage until your return has been processed.
Saint Activewear is not responsible for returns that are lost or damaged while being shipped back to us.
If an item arrives faulty, damaged, or incorrect, please contact us before returning it so that we can provide the appropriate instructions.
6. RETURN INSPECTION
Once your return arrives, our team will inspect the item to confirm that it meets our return requirements.
Returns may be rejected if the item:
- Has been worn
- Has been washed
- Has stains or marks
- Has makeup or deodorant marks
- Has a strong perfume or other odour
- Has been damaged
- Has been altered
- Is missing required tags
- Shows signs of use
If your return is rejected, we may return the item to you and no store credit will be issued.
7. STORE CREDIT PROCESSING
Once your return has been approved, your store credit will be issued electronically to the email address associated with your order.
Please allow 5–7 business days after your return has been received for your return to be inspected and processed.
Processing times may vary during launches, promotions, holidays, or periods of high order volume.
8. EXCHANGES
We currently do not offer direct exchanges.
If you require a different size or colour, you may return your original item in accordance with this policy and use the store credit issued to place a new order.
Items are subject to availability at the time of the new purchase.
9. SALE ITEMS
Sale items are eligible for return unless the product is specifically marked:
FINAL SALE — NOT ELIGIBLE FOR RETURN
Eligible sale items will receive store credit based on the amount actually paid for the returned item.
Promotional discounts and other offers may affect the amount of store credit issued.
10. FINAL SALE ITEMS
Items clearly marked Final Sale at the time of purchase are not eligible for standard change-of-mind returns or store credit.
Final Sale items may include products specifically identified on the Website as non-returnable.
This restriction does not apply where a remedy is required under applicable law for a defective, damaged, or incorrectly supplied product.
11. FAULTY OR DAMAGED ITEMS
If your item arrives damaged, defective, or faulty, please contact us as soon as possible at:
customercare@sáint.com
Please provide:
- Your order number
- A description of the issue
- Clear photographs or video showing the issue
- Photographs of the packaging where relevant
Please do not send a faulty item back before contacting us.
After reviewing the issue, we will determine the appropriate resolution.
Depending on the circumstances and applicable law, this may include a replacement, repair, store credit, refund, or another appropriate remedy.
12. INCORRECT ITEM
If you receive an item different from what you ordered, please contact us before returning the item.
Please provide:
- Order number
- Item ordered
- Item received
- Photographs of the item and packaging
We will review the issue and provide instructions for resolving the error.
13. HYGIENE REQUIREMENTS
For hygiene reasons, certain products may not be eligible for return once worn or used.
This may include products where the hygiene seal or protective packaging has been removed.
All returned apparel must be clean, unworn, and free from makeup, deodorant, perfume, stains, or other signs of use.
14. INTERNATIONAL RETURNS
This policy applies to customers located in the United States.
If you place an order from outside the United States, different return terms may apply depending on the destination country and applicable consumer laws.
15. PROMOTIONAL ORDERS
If an item was purchased using a promotional code, discount, bundle, or other special offer, store credit will generally be issued based on the actual amount paid for the returned item.
Returning an item may also affect your eligibility for a promotion.
For example, if a discount required the purchase of multiple items, returning one of those items may result in the promotional discount being recalculated.
16. GIFT RETURNS
If you received a Saint Activewear product as a gift, eligible returns may be issued as store credit.
The amount of store credit will generally reflect the purchase price of the returned item.
We may require the original order information to process the return.
17. REFUNDS
Sáint Activewear does not provide refunds to the original payment method for standard change-of-mind returns.
Eligible change-of-mind returns are issued as store credit.
However, nothing in this policy is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable federal or state law.
Where applicable law requires a refund or another remedy, Saint Activewear will comply with those requirements.
18. FRAUDULENT OR ABUSIVE RETURNS
Sáint Activewear reserves the right to investigate return activity that appears fraudulent, abusive, or otherwise inconsistent with this policy.
Where permitted by law, we may refuse returns or restrict future purchases where there is reasonable evidence of fraudulent or abusive activity.
This does not affect any rights you may have under applicable law.
19. CHANGES TO THIS POLICY
Sáint Activewear reserves the right to update or modify this Returns & Refund Policy at any time.
Any changes will be published on this page with an updated "Last updated" date.
Your return will be subject to the policy that was in effect at the time of your purchase, to the extent required by applicable law.